Terms & Conditions

Last Updated: September 7, 2026

Welcome to Ghinawa. These Terms & Conditions govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to be bound by these terms. Please read them carefully before placing an order.

1. Overview

Ghinawa is a wellness brand offering natural products,
including Shilajit Drops, Shilajit Resin, Black Seed Oil, and Sidr Honey.

All products, content, services, and information provided through our website are subject to these Terms & Conditions.

2. Use of Website

By using our website, you confirm that:

• You are at least 18 years old or are using the website with the involvement and consent of a parent or legal guardian where permitted by law.

• The information you provide is accurate, complete, and up to date.

• You will use the website only for lawful purposes.

• You will not attempt to interfere with, damage, or gain unauthorized access to our website or systems.

3. Product Information & Disclaimer

We make reasonable efforts to ensure that product descriptions, images, ingredients, and other information displayed on our website are accurate.

However:

• Natural products may vary slightly in color, texture, consistency, taste, or appearance from one batch to another.

• Product packaging and labels may occasionally differ from images shown on the website.

• Information provided on our website regarding traditional uses or potential benefits of our products is for general and educational purposes only.

• Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

• Our products are not a substitute for professional medical advice, diagnosis, or treatment.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have concerns about using any of our products, we recommend consulting a qualified healthcare professional before use.

Please follow the product’s recommended usage and storage instructions.

4. Pricing & Payments

We may offer different payment methods depending on your location and availability, including:

• Cash on Delivery (where available)

• Online payment methods

Payment must be completed according to the payment method selected before an order can be dispatched, except where Cash on Delivery is offered.

Ghinawa reserves the right to correct pricing errors, update product prices, or cancel an order affected by an obvious pricing or listing error.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to:

• Accept or decline an order

• Limit quantities

• Cancel an order where necessary

• Request additional information to verify an order

If we cancel an order after payment has been received, any eligible refund will be processed through the applicable payment method.

6. Shipping & Delivery

We currently deliver across KSA.

Orders are generally processed within 1–2 business days after confirmation.

Estimated delivery time is generally:

KSA: 2–5 working days

Delivery times may vary depending on your location, courier service, weather, public holidays, or circumstances outside our control.

Tracking or delivery information may be provided once your order has been dispatched.

Please ensure that your name, phone number, and delivery address are accurate when placing your order.

For more information, please review our Shipping & Return Policy.

7. Returns & Refunds

Due to the nature of our products as natural consumables, we maintain strict hygiene and safety standards.

We generally do not accept returns of products that have been opened or used unless the product is defective, damaged, leaking, or the wrong product was delivered.

Eligible issues must be reported within 3 days of receiving the order.

For complete information regarding returns, replacements, and refunds, please refer to our Shipping & Return Policy.

8. Privacy

We respect your privacy and take reasonable measures to protect your personal information.

Your information is handled according to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

9. Intellectual Property

All content available on the Ghinawa website, including but not limited to:

• Product images

• Product descriptions

• Logos

• Brand name and designs

• Website graphics

• Written content

• Videos

• Website layout and design

is owned by or licensed to Ghinawa and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use any of our content without our prior written permission.

10. User Reviews & Content

If you submit a review, testimonial, photograph, comment, or other content to Ghinawa, you confirm that you have the right to submit that content.

By submitting content, you grant Ghinawa permission to use, display, reproduce, and publish it for legitimate business and marketing purposes.

We reserve the right to remove or refuse content that is unlawful, offensive, misleading, fraudulent, or otherwise inappropriate.

11. Limitation of Liability

To the extent permitted by applicable law, Ghinawa will not be responsible for losses or damages arising from:

• Improper use or misuse of our products

• Failure to follow product usage or storage instructions

• Individual allergies, sensitivities, or reactions

• Use of products contrary to professional medical advice

• Delays caused by third-party courier or delivery services

• Incorrect or incomplete delivery information provided by the customer

• Events or circumstances outside our reasonable control

Customers are responsible for reviewing product information and using products according to the instructions provided.

12. Third-Party Services & Links

Our website may use or link to third-party services, payment providers, courier services, or other websites.

Ghinawa is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Modifications to These Terms

Ghinawa reserves the right to update, modify, or replace these Terms & Conditions at any time.

Any changes will be posted on this page along with the updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: support@ghinawa.com
WhatsApp: +966 502741995
Website: www.ghinawa.co