Shipping & Return Policy

Last Updated: September 7, 2026

At Ghinawa, we take pride in offering authentic, carefully sourced natural products. We want every order to reach you safely and in excellent condition.

Shipping Policy

We currently deliver across KSA.

Orders are generally processed within 1–2 business days after the order is confirmed. Delivery times may vary depending on your location and courier service.

KSA: 2–5 working days

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided with your order.

Please make sure your name, phone number, and delivery address are correct when placing your order. Incorrect or incomplete information may result in delivery delays or additional shipping charges.

Delivery Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Return & Refund Policy

Because our products are natural consumable products, we maintain strict hygiene and safety standards.

Returns Eligibility

We accept returns only in the following circumstances:

  • You received a damaged product

  • You received a defective or leaking product

  • You received the wrong product

  • Your order arrived in a condition that makes the product unsuitable for use

You must contact us within 3 days of receiving your order to report an eligible issue.

For hygiene and safety reasons, products must generally be unused and unopened unless the issue itself concerns damage, leakage, or a defect that can only be identified after opening the package.

Refunds

Once we receive the necessary information and, where applicable, inspect the returned product, we will notify you regarding the outcome of your request.

If your refund is approved, it will be processed through the applicable payment method within 5–7 business days.

Shipping charges are generally non-refundable, unless the return is due to an error on our part, such as sending the wrong product.

Exchanges

We will replace a product if:

  • It arrived damaged

  • It is defective or leaking

  • The wrong product was delivered

Replacement requests must be reported within 3 days of delivery.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns for:

  • Opened or used products that are not defective or damaged

  • Products returned after the 3-day reporting period

  • Products damaged due to improper storage or handling after delivery

  • Products purchased from sellers other than Ghinawa

  • Products returned without prior approval from our customer support team

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or contains the wrong product, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photos of the product and packaging

  • Photos of any visible damage or leakage

  • A brief description of the issue

Our team will review your request and guide you through the next steps.

How to Initiate a Return or Refund

To request a return, replacement, or refund, please contact Ghinawa through our official WhatsApp or email.

Please include:

  • Order number

  • Your name and phone number

  • Product name

  • Reason for the request

  • Relevant photos or videos, if the product is damaged, leaking, or incorrect

Note: As our products include natural consumables such as
Shilajit Drops, Shilajit Resin, Black Seed Oil, and Sidr Honey,
we maintain strict hygiene policies and cannot accept general change-of-mind
returns for opened or used products.

We reserve the right to assess each return or refund request individually
and determine whether it meets the conditions of this policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: support@ghinawa.com
WhatsApp: +966 502741995
Website: www.ghinawa.com