Privacy Policy

Last Updated: September 7, 2026

At Ghinawa, your privacy and trust are important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or communicate with us.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Information you provide when contacting our customer support

Order Information

  • Products purchased, such as Shilajit Drops, Shilajit Resin, Black Seed Oil, and Sidr Honey

  • Order date and time

  • Order amount

  • Payment method

  • Delivery and shipping information

Device & Website Information

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Referring website or source

This information may be collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and fulfill your orders

  • Arrange delivery and shipping

  • Send order confirmations and updates

  • Contact you regarding your order

  • Respond to questions, requests, or customer service inquiries

  • Improve our website, products, and customer experience

  • Prevent fraud, misuse, or unauthorized activity

  • Analyze website traffic and user behavior

  • Send promotional offers, updates, or other marketing communications where you have provided appropriate consent

3. How We Share Your Information

Ghinawa does not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business, including:

  • Payment service providers to process payments

  • Courier and delivery companies to deliver your orders

  • Website hosting and technical service providers

  • Analytics and advertising services, such as Google Analytics or Meta Pixel, where applicable

  • Customer communication services, such as email or WhatsApp, where applicable

These third parties receive only the information reasonably necessary to provide their services.

We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of Ghinawa, our customers, or others.

4. Payment Information

Payments may be processed through third-party payment providers.

Ghinawa does not intentionally store complete credit or debit card details on our own servers when payment processing is handled by a third-party payment provider. Payment information is processed according to the applicable provider’s privacy and security policies.

5. Data Protection & Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures may include:

  • SSL/HTTPS encryption

  • Secure payment processing

  • Restricted access to customer information

  • Appropriate technical and organizational security measures

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. Marketing & Communications

If you choose to subscribe to our marketing communications or otherwise provide appropriate consent, we may contact you through email, WhatsApp, SMS, or other available communication channels regarding:

  • New products

  • Special offers

  • Discounts

  • Educational content

  • Updates from Ghinawa

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the message or by contacting us directly.

Please note that you may still receive essential communications relating to an order you have placed, such as order confirmations, payment notifications, or delivery updates.

7. Cookies & Tracking Technologies

Ghinawa may use cookies and similar technologies to:

  • Keep our website functioning properly

  • Remember user preferences

  • Understand how visitors use our website

  • Improve website performance

  • Measure advertising and marketing effectiveness

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Ghinawa is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where legally applicable

  • Opt out of marketing communications

  • Ask questions about how your information is collected and used

To make a privacy-related request, please contact us using the information provided below.

10. Children’s Privacy

Our website is not intended for children who are unable to legally provide personal information or make purchases.

We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any changes will be posted on this page, along with the updated “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: support@ghinawa.com
WhatsApp: +966 502741995
Website: www.ghinawa.com